- If the claim for refund is raised within 24 hours of purchase and
- If the Paid Service (for which the refund is being sought) has not got activated for the user due
to any technical reason but the amount has got credited to LinkingHuts
Process & Timelines for Refunds
Following is the process to be followed for any refund from us & the associated timelines:
- Any Refund (if applicable as per refund policy) shall be made in the same currency as paid and
shall be equivalent to the amount received by LinkingHuts.
- All refunds shall be made through payment facility using NEFT / RTGS or any other Government
approved online banking / electronic funds transfer system.
- Refunds may be supported for select banks. Where a bank is not supported for processing
refunds, you will be required to share alternate bank account details with us for processing the
refund.
- Refund shall be conditional and shall be with recourse available to LinkingHuts in case of any
misuse by the user.
- A user should Contact Us for any refund related issue - whether it’s about initiating a refund or
following up on a refund case, already raised with us
- While writing to us, the user must provide details of the transaction & the reason for seeking a
refund
- While writing to us, the user must provide details of the transaction & the reason for seeking a
refund
- Once we receive the request, LinkingHuts support team would check the request & get back to
the user within 48 hours by responding at his / her contact id. If required for any clarifications,
our support team may also contact the user telephonically
- If the request for refund is found to be valid, it would be processed within next 2 weeks wherein
the amount (as per the refund policy) would be transferred to the user account and the details
regarding the same would be sent to the user’s contact id. On the other hand, if the request is
found to be invalid, the request will not be processed and the user would be communicated
about the same
- Refunds typically take up to 2 weeks for us to process, but may take up to 10 weeks in case it
gets entangled in issues beyond our control and involves 3rd parties like banks, credit card
companies, payment wallet companies, payment gateway etc.
- In case the wait has been longer than 12 weeks, the user is requested to Contact Us.
In case of any ambiguity, the decision of LinkingHuts would be final & binding to the user.