LINKINGHUTS is a private social network for neighbourhoods – A platform for the neighbours to build a better, stronger and safer neighbourhood around the world. We use “LINKINGHUTS or LH” (which refers to the LinkingHuts.com website, iOS and Android apps (also referred to as our “Services”) that provide you with access to that platform. We also use “LINKINGHUTS or LH” to refer to the companies operating our Services. If you live in India, the Services are operated and provided to you by www.linkinghuts.com having Registered Address as 304, Saffron Towers, Omaxe Green Valley, Sector 41-42, Faridabad (Haryana, India) - 121009.
LINKINGHUTS is a great way for members to connect & build stronger & safer neighbourhoods. To make it happen, LH has following ground rules and expectations:
Violating any of the above or other aspects of the LINKINGHUTS Member Agreement may lead to a loss of account privileges, potentially including a permanent ban from LINKINGHUTS.
LINKINGHUTS collects information in different ways:
We collect information about you, when you submit it to us directly or give us your consent to fetch it from another source. However, LH is not liable to verify the authenticity or accuracy of any information collected from you.
Enrolment with LH is contingent upon your agreeing to the terms of service and providing basic registration information, including name, Email Id, Mobile No., Contact Number, Address Details, Address Proof etc. Members will need to provide LH with the basic personal identification information & proof, wherever required.
If you register for any paid service, we may ask you for payment (e.g., credit card), billing & if applicable, shipping related information.
Apart from the above we may also solicit and collect from you, time to time details on your preferences and subscription towards offers and other promotional activities. The decision to participate in such activities is at your sole discretion. We also collect personal data from you when you provide, post or upload it to our Services, such as when you fill out a form or respond to a survey. If you allow us to sync your address book, we receive your contact details in your address book. If you allow us to sync your email or calendars with our Services, we will collect your “email header” and calendar meeting information.
From time to time we shall ask you to update your contact & personal information on LH. This is to help keep you updated on any changes and enhancements. We shall not be liable for any failure to notify you of program changes if you fail to update such information in a timely manner. LH does not solicit or ask for any confidential information like website passwords or email passwords and any such communication appearing to come from LH should not be replied back with any confidential information.
With a view to providing the best possible service to its members such as you, LH might (i) monitor the voice calls recorded; and (ii) oversee the services furnished by the call centres appointed by LH. While doing so, LH inter alia seeks to (a) improve members’ satisfaction; (b) assure quality management and members’ experience; (c) identify and analyse the patterns and the types of requests/complaints raised by members frequently on a real time basis; (d) initiate remedial measures to prevent the recurrence of such complaints/issues; (e) retain a recording of the voice calls; and (f) support any transactions that take place over the phone and/or if there is a dispute. Further LH as a part of its continuing arrangement with its network partners may share (i) all or any particular call recordings received exclusively from those members who have been enrolled with the Program through the concerned network partner; and/or (ii) a report with details of the complaints, if any, received by the member, in each case pursuant to a specific request received from the relevant network partner. Please note that the sharing of voice recordings received from the call centres with the applicable network partners by LH shall be done in due compliance of applicable privacy laws and having regard to strict maintenance of confidentiality obligations owed to its members.
We may collect information from your browser, computer, or mobile device, which provide us with technical information when you use LINKINGHUTS as a visitor or member. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use. Like nearly every other online service, we may also collect technical information created when you visit or use LINKINGHUTS or read a message from us, including:
Others may post content that includes information about you on our Services (as part of blog posts, feed updates and comments, videos). Unless you opt-out, we collect public information about you and may use it as part of our Services.
We collect information from various businesses. For example, we obtain map information from mapping companies, and an advertiser may provide us with information about whether a sponsored post or an offer advertisement on LINKINGHUTS led to purchases.
We collect information from public sources / Internet, such as census data, street addresses, Localities, neighbourhoods, postal addresses etc. This helps us understand our members and potential areas for expansion.
We use information to identify and invite potential new members, and to set up new LINKINGHUTS neighbourhoods. How we use your personal data will depend on which Services you use, how you use those Services and the choices you make in your settings. We use the data that we have about you to provide, support, personalize and make our Services (including advertisements) more relevant and useful to you and others.
When we have your address or location information, we use it to tailor our Services for you and others, such as helping you to find local events / offers / businesses in your area
We use your address details to let you explore & view the local polls for participation and also enable you to create local polls.
We use your address details to show you the locally available old goods for purchase and also enable you to sell your old goods locally
We use your neighbourhood details to connect you to your neighbours, neighbourhood admin and also show you the database of the helping hands created by your neighbourhood residents or your neighbourhood admin.
We use your data to authenticate you, verify you and authorize access to our Services.
We may notify LH Volunteers of new members joining their neighbourhood and may also communicate with them on any other issues related to their neighbourhood.
We use business information to let the Business Pages be created on our platform, which help members learn about the businesses in their communities, get benefitted from their updates & offers and also help support businesses recommended by LINKINGHUTS members. For business or other special accounts, we may verify the address using third-party or publicly available sources, such as business listings or business’ website
We use information to improve our products and features. We conduct surveys and research, test features in development and analyze the information that we have in order to evaluate and improve products and services, develop new products or features and conduct audits and troubleshooting activities.
To help you publish Content and view and respond to content from other members, based on your settings and posting selections. We also use your information to highlight popular neighbourhood topics or resources on a neighbourhood’s or business’ home page.
To understand the aggregate demographics of the members and neighbourhoods we serve. To analyse trends, and monitor aggregate usage and resource needs
We use your information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms. We also use your information to respond to you when you contact us or report us anything. You may change your communication preferences at any time. Please be aware that you cannot opt out of receiving service messages from us, including security and legal notices. If you ask us to notify you when we start offering service to your neighbourhood, we keep your request until your neighbourhood is established, and then use it to notify you as requested and to help verify you as a resident.
LH is committed to follow the laws laid out with regards to tele-calling and telemarketing and, does follow the guidelines set by any regulatory authority like TRAI (in India) in cases of DND (Do Not Disturb) policy or any such similar rule which may be in force. Once you have registered for any such DND policy, your telephone number(s) will be removed from all our telemarketing calling lists within 30 working days. We will ensure that you do not get any further telemarketing calls on the telephone number(s) that you have registered
We use the information we have to improve our advertising and measurement systems so that we can show you relevant advertisements on and off our Services and measure the effectiveness and reach of advertisements and services. We may show you advertisements or sponsored content which may look similar to the non-sponsored content, except that they are labeled advertisements or sponsored. If you take an action (such as like, comment or share) on these advertisements, your action is associated with your name & photo and would be viewable by others, including the ad provider. Privacy is an important tenet on LINKINGHUTS, so we do not give your personal information to advertisers without your authorisation. Rather, we may use information:
We use the data (which can include your communications) needed to investigate, respond to and resolve complaints and Service issues (e.g., bugs, support requests & user comments)
We work to give you control over what and how you choose to share on LINKINGHUTS.
As per the privileges provided to your account (based on your membership type) :
Polls and surveys are conducted by us and others through our Services. You are not obligated to respond to polls or surveys and you have choices about the response you provide. You may opt out of poll or survey invitations.
In case of redemption offers requiring mailing of vouchers or gift items or rewards to your physical mailing address or email address, we shall have to part with your personally identifiable information to the extent required, with the redemption fulfilment vendor for delivery of orders and gift certificates. As stated before, strict compliance with a non-disclosure agreement will be sought. Such redemption vendor will not share the personally identifiable information any further or for purposes beyond our specific authorisation.
You may choose to move your account to a new neighbourhood, or to deactivate or delete your account:
LINKINGHUTS uses technical and organisational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorised interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.
In using LINKINGHUTS, you may come across links to websites and services operated by third parties (for example, if a member shares a link to a video on YouTube). These third parties have their own privacy policies, which will apply to your activity if you click on the link and access their website or service. We do not accept any responsibility or liability for such external sites’ privacy and security practices.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Name: Vivek Gupta